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Customers

What it's for

A customer groups clients that belong together — a company, a site, a team — and carries the VPN settings they share. Even if you manage just one organization, it lives in one customer. The customer Details page has tabs: Overview, General, Integrated Server Pro, Networks & External, and Endpoints.

How to use it

Create a customer on Admin → Customers → Add: a name and a short client prefix are all that's required.

Choose the server mode. Each customer is either External — you upload WireGuard® .conf files per client by hand — or Valenius Pro — the integrated server provisions peers automatically. Setting up the latter is a guided one-time task: Integrated WireGuard® server.

Set the shared VPN defaults (Networks & External tab): allowed IP ranges, DNS server, and trusted networks for all of this customer's clients. Individual clients can override these on their own Details page — the client value always wins over the customer default.

Allow user config uploads. If enabled, this customer's users may upload their own .conf files through the tray app — useful for power users, off by default.

Pair mobile devices from the Endpoints tab — see Device pairing.

Share the integrated server across customers Pro: two switches — allow sharing on the customer that owns the server, allow receiving on the other — let a client of one customer also get a VPN profile from another customer's server. Both must be on.

Per-customer license Pro: MSPs enter each customer's license key on the customer's page; the license state is shown alongside.

Pitfalls

  • Client overrides beat customer defaults. If one device behaves differently from the rest, check its own Details page for a per-client value before touching the customer settings.
  • The integrated server's internal subnet must be unique per customer. The admin panel warns you when a new setup collides with an existing customer's — pick a different subnet then; a colliding one degrades tunnel verification.
  • Switching server mode is not a casual toggle. Moving away from the integrated server removes automatic provisioning for every client of the customer; plan it, don't experiment on a live customer.